How it works
Built for both sides of every tow
Clear workflows for car owners and towing professionals, from the moment a vehicle is towed through payment and release.
For car owners
Register once, get alerted when towed, and handle payment from your phone.
Step 1
Register your vehicles
Add plates and VINs once so towers can match you instantly.
Step 2
Get notified immediately
Receive an alert the moment your vehicle is towed.
Step 3
Review tow history
See location, fees, and status anytime in the app.
Step 4
Pay securely with Stripe
Cover tow and storage fees in-app—no cash at the lot.
What happens during a tow
TowHero creates a shared record from the moment a vehicle is hooked. That record follows the tow through storage, payment, and release—visible to the owner, the operator who logged it, and any manager overseeing the yard.
For car owners
- You receive a push notification with tow details as soon as the job is logged.
- Review fees, location, and timeline before you arrive at the lot.
- Pay through Stripe in the app and receive a digital receipt instantly.
- Review your full tow timeline and receipts anytime in the app.
For towing companies
- Scan a plate or VIN to identify the registered owner before or during intake.
- Log photos, fees, yard slot, and notes while still at the vehicle.
- The owner is notified automatically—no manual calls required.
- Release the vehicle once payment clears or a manager approves an exception.
Workflow questions
How TowHero fits into a typical tow.
TowHero is a mobile platform that connects car owners with towing companies. Owners get instant notifications when their vehicle is towed and can pay fees through Stripe. Towing companies log tows, notify owners automatically, and manage lot inventory from the same app.
Car owners register vehicles to receive tow alerts and manage payments. Towing operators log jobs and manage releases. Fleet managers oversee teams, permissions, analytics, and payouts across multiple towers and yards.
Tow and storage fees are paid in the app through Stripe. TowHero does not store your full card number—Stripe handles payment processing with industry-standard security. Owners receive digital receipts for every charge.